Your privacy is our priority. mbiwin is committed to ensuring that every piece of personal information you share with us is handled with full responsibility, security, and transparency in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six data protection principles we practise every day to ensure your privacy is always upheld.
All data transmitted between your device and mbiwin servers is protected with industry-standard 256-bit SSL encryption, ensuring your information cannot be intercepted by any third party.
Your personal data is stored on servers protected by strict access controls, continuous monitoring, and regular backups to prevent loss or unauthorised access.
Mbiwin has never and will never sell, rent, or share your personal information with third-party marketers for advertising or promotional purposes without your consent.
Only mbiwin staff who require access to your data to perform their duties are permitted to do so, with every access logged and actively monitored.
Mbiwin's Privacy Policy is fully designed to comply with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a data subject are always respected and protected.
This Privacy Policy is reviewed periodically to ensure it remains relevant and aligned with the latest technological developments and data protection legislation.
Mbiwin ("we", "our platform") takes user privacy very seriously. This Privacy Policy explains in detail how we collect, use, store, protect, and share your personal information when you use the website, mobile app, or any services offered by mbiwin.
This document is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). By registering an account or using the mbiwin platform, you agree to how we handle your personal data as described in this Privacy Policy.
Please read this Privacy Policy carefully. If you do not agree with any part of it, please stop using the platform and contact us to close your account.
We collect various types of information depending on how you interact with the mbiwin platform. Below are the categories of information we collect:
| Data Type | Primary Purpose | Retention Period |
|---|---|---|
| Identity Information | KYC verification & legal compliance | Throughout the active account period + 7 years |
| Transaction Data | Payment processing & financial audits | 7 years after the transaction |
| Game Data | Dispute resolution & platform analytics | 3 years after the session |
| Technical Logs | Security & troubleshooting | 90 days |
| Cookie Data | Platform functionality & user experience | Until cookies are deleted |
Mbiwin uses your personal information only for legitimate and reasonable purposes. We do not use your data for purposes beyond the scope stated in this Privacy Policy without first obtaining your consent.
You may contact us at any time to withdraw consent for the use of your data for marketing purposes. Withdrawal of consent will not affect the operation of your existing account.
Mbiwin does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are specific circumstances where we may need to share your data with carefully selected third parties:
All third parties we work with are bound by strict data protection agreements and are required to use your information solely for the stated purposes. mbiwin is responsible for ensuring all such third parties comply with data protection standards consistent with our own policy.
Mbiwin continuously invests in security infrastructure to ensure your personal data is always protected against unauthorized access, loss, modification, or unintentional disclosure.
While we take all reasonable security measures, no system can guarantee absolute security. You are also responsible for keeping your password and account login credentials safe.
The mbiwin platform uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions correctly, and analyse usage patterns in aggregate.
You may manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality and your user experience.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold about you. mbiwin is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you.
You have the right to request correction of inaccurate or incomplete personal data.
You may request deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for specific purposes such as direct marketing.
You have the right to receive your personal data in a machine-readable format.
You may request restriction of your data processing under certain circumstances as defined by law.
To exercise any of the above rights, please contact our data protection team by email at [email protected]. We will respond to your request within 21 business days.
Mbiwin retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. When data is no longer needed, we will securely delete or anonymize it.
Retention periods vary depending on the type of data and legal requirements. Generally, account and transaction data is retained for 7 years after account closure to meet legal and financial audit requirements in Malaysia. Technical data and system logs are kept for a shorter period.
Once the retention period expires, all data is securely deleted using industry-standard methods to ensure it cannot be recovered.
In the course of its operations, mbiwin may transfer your personal data to servers or processing facilities located outside Malaysia. Any such transfer will be carried out with adequate safeguards, including contractually binding data transfer agreements that ensure a level of protection equivalent to Malaysia's PDPA.
We only work with cloud service and technical infrastructure providers that hold recognised security certifications and have a strong track record in customer data protection.
The mbiwin platform is strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18. A rigorous KYC process is implemented during registration to ensure compliance with this age requirement.
If we discover that we have inadvertently collected personal data from minors, we will take immediate steps to delete that information and close the account in question.
Mbiwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform services. The latest version will always be published on this page with an updated revision date.
For significant changes, we will notify you via in-platform notification or your registered email at least 7 days before the changes take effect. Continued use of the platform after the notification period is considered acceptance of the updated Privacy Policy.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, you may contact mbiwin's Data Protection Officer (DPO) through the following channels:
You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your rights under PDPA 2010 have been violated, after contacting us first.
For more information on how we protect your interests as a user, please visit the Responsible Gaming and Terms and Conditions us.
With a transparent privacy policy and layered security, you can play on mbiwin with full confidence. Join the millions of Malaysian players who trust our platform today.