Terms and Conditions mbiwin –
Platform Usage Guidelines

01 Introduction & Acceptance of Terms

Welcome to mbiwin, an online gaming platform operated in accordance with relevant laws and regulations. These Terms and Conditions ("Terms") govern your use of the website, mobile application, and all services offered by mbiwin ("Platform").

By registering an account, accessing the Platform, or using any mbiwin service, you automatically agree to be bound by these Terms. If you do not agree with any part of these Terms, please cease using the Platform immediately.

02 Account Eligibility

To register and use the mbiwin platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration.
• Are acting as an individual on your own behalf and not on behalf of another party.
• Not currently prohibited from participating in gambling activities by any authority or institution.
• Possess full legal capacity to enter into a binding contractual agreement.
• Not accessing the Platform from any region or jurisdiction where use of the Platform is prohibited by local law.

Mbiwin reserves the right to request proof of identity and age at any time. Failure to provide the required documentation may result in a temporary suspension or permanent termination of your account. This forms part of our KYC (Know Your Customer) process, implemented to ensure the safety of all users.

03 Account Registration & Verification

Each user is only permitted to hold one (1) active account only on the mbiwin platform. Holding more than one account, whether directly or indirectly, is prohibited and will result in termination of all associated accounts along with forfeiture of all balances and winnings.

During registration, you are required to provide true, accurate, and complete information including your full name, date of birth, phone number, and a valid email address. This information is used for identity verification, account communications, and financial transaction processing.

• The name provided during registration must match the name on your official identification document.
• The email address used must be your own and must be active.
• The phone number must be a valid and active Malaysian number.
• Passwords must be unique and must not be shared with anyone.

KYC verification is required before your first withdrawal can be processed. Required documents include a valid national identity card (MyKad) or passport. This process is typically completed within 24 business hours once all documents are received.

04 Deposit & Withdrawal of Funds

Mbiwin supports a wide range of popular deposit and withdrawal methods in Malaysia, including bank transfers via FPX, e-wallets such as Touch 'n Go eWallet and GrabPay, and other payment methods listed on the platform from time to time.

The following are general guidelines relating to financial transactions on the mbiwin platform:

• The minimum deposit amount is MYR 20, or as specified for each payment method.
• The minimum withdrawal amount is MYR 50, or as specified for each payment method.
• All deposits and withdrawals must be made using the same method and name as the registered mbiwin account.
• Mbiwin does not accept third-party deposits. Funds must originate from an account registered in your own name.
• Withdrawal requests are processed within 1 to 3 business days, subject to completion of KYC verification.

Mbiwin does not charge any processing fees for deposits or withdrawals. However, your financial institution or payment service provider may apply their own charges. Please check with your bank or payment provider for details.

05 Bonus & Promotion Terms

Mbiwin offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, reload bonuses, and special promotions tied to specific events. Each bonus is subject to its own terms and conditions set at the time it is offered.

General terms applicable to all mbiwin bonuses are as follows:

• All bonuses are subject to wagering requirements (rollover) before withdrawals are permitted.
• Standard rollover requirements range from 5x to 30x depending on the bonus type.
• Bonuses may only be claimed once per player, household, IP address, or device, unless otherwise stated.
• Mbiwin reserves the right to void bonuses and associated winnings if there is evidence of abuse or fraud.
• Unused bonuses that expire within their validity period will be automatically cancelled.
• Some games may not count, or may only partially count, toward a bonus rollover requirement.

06 Game Rules

All games available on the mbiwin platform operate using Random Number Generator (RNG) technology that has received independent certification from a recognised auditing body. This ensures every game outcome is fully random and cannot be influenced by any party.

For Live Casino, games are operated by professional human dealers and broadcast in real time. All game sessions are recorded and stored for dispute resolution purposes.

• Game results displayed on the mbiwin platform are final and binding.
• In the event of a technical interruption during a game session, mbiwin reserves the right to void the affected round and return the wager to the player.
• Players are responsible for ensuring their internet connection is stable before starting a game session.
• Minimum and maximum bet limits for each game are displayed within the respective game interface.

07 Prohibited Conduct

Mbiwin maintains a zero-tolerance policy toward unethical conduct and fraud. The following actions are strictly prohibited and will result in account termination and possible legal action:

• Using automated software, bots, scripts, or any technical means to gain an unfair advantage.
• Exploiting bugs or system vulnerabilities discovered on the platform.
• Identity fraud or submission of falsified documents during the KYC process.
• Money laundering or using the platform for any illegal financial purpose.
• Manipulation or collusion with other players in multiplayer games.
• Chargebacks raised through financial institutions or payment providers are not permitted.
• Sharing, selling, or transferring your account to another party.
• Any attempt to hack, disrupt, or compromise the security of the platform.

If mbiwin suspects any conduct that violates these Terms, we reserve the right to immediately suspend the account in question while conducting an internal investigation. All funds in a suspended account will be held until the investigation is concluded.

08 Termination & Account Closure

You may close your mbiwin account at any time by contacting our customer support team. Before closure, ensure all eligible balances have been withdrawn, as mbiwin is not responsible for funds left in an account closed at the user's request.

Mbiwin reserves the right to suspend or terminate your account without prior notice if:

• You have violated any part of these Terms.
• There is fraudulent or suspicious activity associated with your account.
• You failed to provide the requested KYC documentation within the specified timeframe.
• Mbiwin is directed to do so by the relevant authorities.

In cases of termination due to a breach of these Terms, mbiwin reserves the right to forfeit all balances and winnings in the account. This decision is final and non-appealable.

09 Dispute Resolution

If you have any complaints or disputes regarding the mbiwin platform, your first step is to contact our customer support team directly via live chat on the platform or through the support email. Our team will endeavor to resolve disputes within 5 business days.

For more complex matters, you may submit a written complaint to the mbiwin management team. Decisions issued by mbiwin management following a thorough investigation are final for all gaming and platform transaction issues.

10 Liability Limits

The mbiwin platform is provided "as is" without any express or implied warranties. To the extent permitted by applicable law, mbiwin is not liable for:

• Loss of funds resulting from technical failures or service disruptions beyond our control.
• Indirect, consequential, or punitive losses or damages arising from the use of the Platform.
• Unauthorized access to your account resulting from your own failure to keep your login credentials secure.
• Actions by third parties, including payment service providers or game providers.

Mbiwin's total liability to you under any circumstances shall not exceed the amount of funds held in your account at the time of the relevant incident.

11 Terms Amendment

Mbiwin reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. All amendments take effect immediately upon being posted on the platform, unless a different effective date is specifically stated.

For significant amendments, mbiwin will endeavor to provide advance notice via your registered email or in-platform notification. However, it remains your responsibility to review these Terms periodically to stay informed of the latest applicable terms.

Continued use of the mbiwin platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

12 Contact Us

If you have any questions, confusion, or need further clarification regarding these Terms and Conditions, do not hesitate to contact the mbiwin team. We are here to help you at any time.

• Live Chat: Available 24/7 directly on the mbiwin platform
• Support Email: [email protected]
• Email response time: Under 24 hours on business days

For responsible gaming and self-management resources, please visit our Responsible Gaming us for available support information and tools. Our players' well-being is mbiwin's top priority.